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We’re sorry, your order may have been shipped separately. You can check the details in “MY ORDERS” to see if your order is coming separately in another shipment.

Return shipping to our warehouse may take up to one week. Once received, most return refunds are processed within one week of receipt at our warehouse, as we need approximately one week to inspect the package. Therefore, we will need a total of 10 to 15 days to confirm your refund. On our end, the refund, once requested, is issued within 24 hours of confirmation.…

You can check the status of your order directly in the My Orders app under Order Tracking (How to Track Your Order). There you can check the current status of your order. You can also track your order using the tracking number. You will usually receive an email when your order has been shipped. Note: We work with logistics companies to ensure smooth delivery. We strive to keep you informed about your orders. All new…